Privacy Policy

This Privacy Policy explains how coldvia collects, uses, discloses, and protects personal information when you visit our website, place an order, communicate with us, or otherwise use our online services.

In this Privacy Policy, “coldvia,” “we,” “us,” and “our” refer to SkylineHub Inc., the operator of the coldvia website and brand.coldvia is a brand operated by SkylineHub Inc.“You” and “your” refer to customers, website visitors, account holders, and other individuals who interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide to Us

We may collect information that you provide when you place an order, create an account, contact customer service, request a return, subscribe to communications, or complete a form on our website.

This information may include:

Full name
Email address
Telephone number
Billing address
Shipping address
Account login information
Order and purchase details
Payment status and transaction confirmation
Product certification or purchasing information submitted during checkout
Return, refund, and cancellation information
Customer service messages and other communications
Any other information you choose to provide

Payment card and other financial information may be collected and processed directly by our authorized payment service providers. We do not intentionally store complete payment card numbers on our own systems.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

IP address
Device type
Browser type
Operating system
Network and connection information
Referring website
Pages viewed
Products viewed
Shopping cart activity
Checkout activity
Date and time of visits
Website interactions
Advertising and conversion data

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you
Through our Shopify-powered website
Through cookies and similar technologies
From payment processors
From shipping and fulfillment providers
From advertising and analytics providers
From customer service and communication tools
From applications and services connected to our website
From fraud prevention and transaction verification providers

Information received from third parties will be handled in accordance with this Privacy Policy and the applicable third party’s own privacy practices.

3. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

We use personal information to:

Process and confirm orders
Verify payment and transaction information
Review order details
Arrange product fulfillment and delivery
Provide order and shipping notifications
Process cancellations, returns, and refunds
Communicate about unavailable or backordered products
Maintain transaction and purchase records

Customer Service

We may use your information to:

Respond to questions and requests
Locate and review an order
Provide tracking assistance
Resolve delivery or payment issues
Review complaints
Handle return and refund requests
Improve our customer service procedures

Legal and Regulatory Compliance

Because refrigerants are regulated products, we may use information provided during checkout or after purchase to:

Review purchasing eligibility or certification information
Meet applicable product-sale requirements
Maintain required transaction records
Respond to lawful government or regulatory requests
Comply with applicable shipping, safety, tax, accounting, and commercial requirements

Security and Fraud Prevention

We may use personal information to:

Verify transactions
Detect suspicious activity
Prevent fraud, abuse, and unauthorized purchases
Protect customer accounts
Protect our website, business, customers, and service providers
Enforce our website policies and terms

Website Operations and Improvement

We may use website and usage information to:

Maintain website functionality
Remember customer preferences
Improve navigation and checkout
Understand website traffic
Analyze product and page performance
Identify technical problems
Improve our products, services, and customer experience

Marketing and Advertising

Where permitted, we may use personal information and website activity to:

Send promotional emails or other marketing communications
Measure advertising performance
Understand how customers interact with advertisements
Display relevant advertisements
Conduct remarketing or audience measurement
Improve marketing campaigns

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. You may still receive non-promotional communications concerning your orders, account, payments, returns, or customer service requests.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

Keep the website operating correctly
Maintain shopping cart and checkout functions
Remember preferences
Prevent fraud
Measure website traffic
Analyze visitor behavior
Track advertising conversions
Support personalized or relevant advertising

Cookies may be placed by us, Shopify, or authorized third-party service providers.

You can manage cookies through your browser settings or through any privacy controls made available on our website. Blocking or deleting cookies may affect certain functions, including saved preferences, shopping cart features, account access, analytics, or checkout performance.

Where required by applicable law, non-essential cookies and tracking technologies will be used only after the required consent has been obtained.

5. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, fulfill orders, provide services, protect our rights, or comply with applicable obligations.

Recipients may include:

Website Platform and Technology Providers

We may provide information to Shopify and other hosting, website, security, cloud storage, technical support, and application providers that help operate our online store.

Payment Providers

Payment processors may receive information needed to authorize, process, verify, refund, or investigate transactions.

Shipping and Fulfillment Providers

We may provide names, delivery addresses, telephone numbers, email addresses, order details, and related information to warehouses, fulfillment providers, carriers, and delivery service providers.

Professional and Operational Service Providers

We may disclose information to service providers that assist with:

Customer support
Email or message delivery
Data analysis
Fraud detection
Accounting
Tax compliance
Legal services
Business operations

Advertising and Analytics Providers

We may provide or make available limited identifiers, device information, website activity, conversion information, or cookie data to advertising and analytics providers where permitted by law.

Legal and Safety Disclosures

We may disclose personal information when reasonably necessary to:

Comply with applicable laws
Respond to subpoenas, court orders, or lawful requests
Cooperate with regulators or law enforcement
Protect our legal rights
Investigate fraud or security incidents
Protect the safety of customers, employees, or others
Enforce our policies and agreements

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, asset sale, bankruptcy, or similar business transaction.

6. Sale or Sharing of Personal Information

We do not sell personal information in exchange for direct monetary payment.

However, certain advertising, analytics, or cross-context behavioral advertising activities may be considered a “sale” or “sharing” of personal information under some privacy laws, even when no money is exchanged.

Where applicable, you may have the right to opt out of such activities by using the privacy or cookie controls available on our website or by contacting us.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, electronic transmission, payment system, or data storage method can be guaranteed to be completely secure. You should avoid sending sensitive or confidential information through unsecured communication channels.

You are responsible for protecting your account credentials and for notifying us promptly if you believe your account or personal information has been compromised.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Order fulfillment
Customer service needs
Account administration
Payment and transaction records
Returns, refunds, and disputes
Fraud prevention
Tax and accounting requirements
Product and shipping compliance
Legal or regulatory obligations
Enforcement of our policies and agreements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable obligations.

9. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

Request access to personal information we maintain about you
Request information about how your data is collected, used, or disclosed
Request correction of inaccurate information
Request deletion of eligible personal information
Request a portable copy of certain information
Withdraw consent where processing is based on consent
Limit or object to certain processing activities
Opt out of certain advertising-related uses
Opt out of the sale or sharing of personal information where applicable
Appeal certain decisions concerning a privacy request
Exercise your rights without unlawful discrimination

Some requests may be limited by legal exceptions. For example, we may need to retain information to complete transactions, prevent fraud, maintain required business records, resolve disputes, or comply with applicable laws.

To submit a privacy request, email:

sales@coldvia.com

Please clearly describe your request and provide sufficient information for us to identify the relevant account or transaction.

We may need to verify your identity before completing a request. Authorized agents may be required to provide evidence that they are permitted to act on your behalf.

10. Communication Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe link contained in the message or by contacting us.

Unsubscribing from promotional communications will not prevent us from sending transactional or service-related messages, including:

Order confirmations
Payment notices
Shipping updates
Delivery notifications
Return or refund communications
Account or security notices
Responses to customer service requests

11. User-Submitted and Public Content

Our website may allow customers to submit product reviews, photographs, comments, or other content.

Content submitted to a public area of the website may be visible to other visitors. Do not include personal, confidential, payment, certification, or sensitive information in publicly visible content.

We are not responsible for how other individuals may use information that you voluntarily publish in a public area.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, tracking pages, or other external services.

These third parties operate under their own privacy policies and terms. We do not control and are not responsible for their privacy, security, content, or data-handling practices.

You should review the applicable privacy policy before submitting information to a third-party service.

13. Children’s Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law. If you are a parent or legal guardian and believe that a child has submitted personal information to us, contact us so that we can review and, where appropriate, delete the information.

14. International Data Processing

Our website platform and service providers may process, store, or transfer personal information in the United States or other countries where they operate.

Privacy and data protection laws may differ between jurisdictions. Where required, appropriate measures will be used to support lawful international data transfers.

15. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our website, business operations, service providers, legal obligations, or data practices.

The current version will be posted on this page. Continued use of the website after a revised policy is published will be subject to the updated policy, to the extent permitted by applicable law.