Return and Refund Policy

Thank you for shopping with coldvia. Because refrigerants are regulated hazardous materials, all returns must follow the requirements outlined below.

coldvia is a brand operated by SkylineHub Inc.

1. Return Period

Customers must request and complete an eligible return within 30 days of purchase.

For returns caused by personal reasons, the customer is responsible for all return shipping costs.

2. Return Condition Requirements

To qualify for a return, the product must meet all of the following conditions:

The product must be unopened.
The product must remain in its original packaging.
The original factory seal must be intact.
The product must show no signs of use.
The packaging or factory seal must not have been damaged or removed.

Products that do not meet these requirements will not qualify for a return.

3. Return Authorization

Customers must contact our customer service team and receive approval before returning any product.

Do not send a product back without prior authorization from coldvia. Unauthorized returns may not be accepted or processed.

To request a return, contact:

Email: sales@coldvia.com

Please include your order number and the reason for the return.

4. Return Shipping Requirements

Due to hazardous-material shipping qualifications and legal restrictions, coldvia cannot provide return shipping labels for refrigerant returns.

Customers are responsible for arranging the return shipment and ensuring that the product is shipped in full compliance with all applicable hazardous-material transportation regulations.

5. Inspection and Refund Processing

After the returned product arrives at our warehouse, it will be inspected to confirm that it meets the return requirements.

Once the return is approved after inspection, the eligible refund will be issued to the original payment method used for the purchase.

Credit card refunds generally take 5–10 business days to appear on the customer’s statement after the refund has been processed. The exact posting time may depend on the customer’s bank or card provider.

6. Refused Deliveries

If a customer refuses a shipment at the time of delivery, any eligible product credit or refund will be processed only after the returned shipment has been received at our warehouse.

Original shipping charges are non-refundable for refused deliveries.