Shipping Policy

Thank you for shopping with coldvia. Because refrigerants are regulated products, they must be handled and transported under specific safety requirements. This policy explains our order processing times, shipping methods, delivery estimates, and service limitations.

1. Shipping Coverage

We currently ship eligible refrigerant orders to valid street addresses within the contiguous United States.

We do not ship refrigerants to:

Alaska
Hawaii
Puerto Rico
Canada
P.O. Boxes
APO, FPO, or DPO addresses

Free standard ground shipping is available for eligible orders delivered within our supported service area.

2. Refrigerant Shipping Requirements

Refrigerants are classified as regulated compressed-gas products and must be transported using an approved ground shipping service.

For this reason:

Refrigerant orders are shipped by ground transportation only.
Air shipping and expedited shipping are not available.
A recipient signature is required at the time of delivery.

3. Order Processing

Most in-stock orders are shipped within 12 hours after payment and order details have been successfully confirmed.

Business days are Monday through Friday, excluding United States federal holidays.

Orders placed earlier in the business day may qualify for same-day shipment when inventory and carrier pickup schedules allow. Same-day shipment is not guaranteed.

Processing time is separate from the estimated carrier transit time.

4. Inventory Availability

Although we make reasonable efforts to keep website inventory accurate, availability may occasionally change before an order is processed.

If an item is unavailable, delayed, or placed on backorder, we will contact you by email within approximately five business days of receiving the order. We may provide an updated shipping estimate or available order options.

5. Estimated Delivery Time

After an order has been collected by the carrier, the estimated delivery time is generally 2–4 business days.

Actual delivery time may vary depending on:

The shipping destination
The fulfillment location
Carrier service conditions
Weather or regional disruptions
Federal holidays
Hazardous-material transportation requirements

Delivery dates displayed during checkout or provided by the carrier are estimates and are not guaranteed.

6. Tracking Information

Tracking information is provided for every shipped order.

Once the carrier has accepted the shipment, the tracking number will be sent to the email address used during checkout. Tracking activity may take up to 24–48 hours to appear after the shipping label is created.

Customers can use the tracking number to monitor delivery progress through the carrier’s website or the order-tracking page on our website.

7. Shipping Delays

Most orders arrive within the estimated delivery window. However, delays may occur because of circumstances outside our direct control, including:

Severe weather
Natural disasters
Holiday shipping volume
Carrier network interruptions
Road closures
Government or transportation restrictions
Hazardous-material handling requirements

coldvia cannot guarantee an exact delivery date and is not responsible for delays caused solely by the shipping carrier or other events beyond our reasonable control.

We will assist customers with available tracking information and reasonable carrier inquiries when a shipment experiences an unusual delay.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Before placing an order, please confirm:

The recipient’s full name
Street address
Apartment, suite, unit, or building number
City, state, and ZIP code
Valid telephone number
Valid email address

Refrigerants cannot be delivered to a P.O. Box.

If an incorrect or incomplete address is submitted, contact us immediately. Address changes are not guaranteed after an order has entered processing or has been transferred to the carrier.

Additional shipping, address-correction, return, or reshipment costs resulting from incorrect customer-provided information may be the customer’s responsibility.

9. Order Cancellation

An order may be cancelled without a cancellation fee when:

The cancellation request is submitted within 24 hours after the order was placed; and
The order has not already been processed, assigned to a shipment, or collected by the carrier.

To request cancellation, email : sales@coldvia.com and include:

Your order number
The name used when placing the order
The email address associated with the order
A clear request to cancel

Submitting a cancellation request does not guarantee cancellation if the order has already entered fulfillment or shipment.

Once an order has shipped, it can no longer be cancelled. Any request made after shipment will be handled under our applicable return and refund policy.